Renting and Tenant Rights

Where Could Complaints Be Filed Against Mortgage Companies?

Both state and federal governments regulate mortgage lenders. Federal and state laws designed to protect homeowners from unfair and illegal lending practices guide these bureaus. Nearly all states require licensure of mortgage broker businesses and individual home loan officers. Local and federal banks are governed by federal agencies tasked with making sure banks fulfill the fair lending requirements fixed by the federal government.


The Better Business Bureau, or BBB, is a nonprofit company that provides certification for businesses. Consumers trust the impartial information offered by the BBB about businesses around the nation. You can file a complaint with the BBB and they’ll forward it to the mortgage company to get a response within two weeks. The BBB asks the mortgage firm react within 14 days to your criticism.

State Regulatory Board

Each state regulates banks using their own banking agency. Originators and mortgage companies will also be governed by the state. All mortgage brokers must receive a license before originating any loans. Each state has its own agency that regulates this business. Some states use the same service to control banks and mortgage brokers, though other states regulate mortgage brokers employing exactly the same agency that regulates real estate brokers and appraisers. File complaints with the state agency controlling your mortgage company.

Attorney General

All states have an attorney general’s office. There are many laws, both state and federal, that mortgage lenders must abide by. The attorney general will investigate any reports or complaints of abuse, or violations of the lending laws.


The Real Estate Settlement Procedure Act, or RESPA, is a federal law which regulates the manner mortgage loans must be originated, disclosed, sold and serviced. You should report violations of your rights under RESPA to the U.S. Department of Housing and Urban Development (HUD). HUD also enforces fair lending laws, making sure that people aren’t discriminated against when obtaining or funding housing. Both banks and mortgage brokers are subject to HUD’s authority.

Federal Reserve

The Federal Reserve asks consumers to get them with any complaints against a financial institution. Including complaints regarding lending mortgages and practices. The Federal Reserve will investigate complaints and will operate with the mortgage company to fix your issue.


If you suspect a mortgage broker or lender is committing fraud, get the FBI. The FBI has a specific task orce designated to investigate fraud. The FBI takes mortgage fraud seriously, and will prosecute those who commit mortgage fraud.

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